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AFRO-NETS> RFI: Development of Quality Management Manual (5)


  • Subject: AFRO-NETS> RFI: Development of Quality Management Manual (5)
  • From: Andrew Hobbs <andhobbs@btinternet.com>
  • Date: Mon, 23 Aug 1999 15:42:40 -0400 (EDT)




RFI: Development of Quality Management Manual (5)
-------------------------------------------------

Dear James,

Two initiatives might be helpful:

1. The Health Promoting Hospital movement, which is sponsored by WHO.
It is based on the "health settings" approach, which combines a lot of
organisational development/quality assurance stuff with health promo-
tion approaches. The English model HPH is Royal Preston Hospital, and
co-ordinates an English network: e-mail to: Rabbia Khan
mailto:rabbia@hphenglishnetwk.demon.co.uk

2. The British Government's Chartermark initiative, which collects and
rewards best practice in public service; many British hospitals have
won the award for innovative approaches to quality assurance. The best
ones seem to involve the participation of patients and staff in devel-
oping quality standards -- a "bottom-up" approach to quality, rather
than top-down: Service First (part of the Cabinet Office); website:
http://www.servicefirst.gov.uk
mailto:servicefirst@gtnet.gov.uk

Andrew Hobbs (NUJ)
8 Hampton Street
Preston
Lancashire PR2 2JL, UK
Tel: +44-1772-721466
mailto:andhobbs@btinternet.com



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