AFRO-NETS> RFI: Development of Quality Management Manual (5)

[Andrew Hobbs <andhobbs@btinternet.com>]

RFI: Development of Quality Management Manual (5)
-------------------------------------------------

Dear James,

Two initiatives might be helpful:

1. The Health Promoting Hospital movement, which is sponsored by WHO. 
It is based on the "health settings" approach, which combines a lot of 
organisational development/quality assurance stuff with health promo-
tion approaches. The English model HPH is Royal Preston Hospital, and 
co-ordinates an English network: e-mail to: Rabbia Khan
mailto:rabbia@hphenglishnetwk.demon.co.uk

2. The British Government's Chartermark initiative, which collects and 
rewards best practice in public service; many British hospitals have 
won the award for innovative approaches to quality assurance. The best 
ones seem to involve the participation of patients and staff in devel-
oping quality standards -- a "bottom-up" approach to quality, rather 
than top-down: Service First (part of the Cabinet Office); website: 
http://www.servicefirst.gov.uk
mailto:servicefirst@gtnet.gov.uk

Andrew Hobbs (NUJ) 
8 Hampton Street 
Preston 
Lancashire PR2 2JL, UK
Tel: +44-1772-721466
mailto:andhobbs@btinternet.com



--
Send mail for the `AFRO-NETS' conference to `afro-nets@usa.healthnet.org'.
Mail administrative requests to `majordomo@usa.healthnet.org'.
For additional assistance, send mail to:  `owner-afro-nets@usa.healthnet.org'.