AFRO-NETS> Case Study Facilitates Establishing an HIV/AIDS Helpline

[Karrie Carnes <kcarnes@psi.org>]

Case Study Facilitates Establishing an HIV/AIDS Helpline
--------------------------------------------------------
 
The Saadhan Helpline: HIV/AIDS Information and Counseling in Mum-
bai
Download as Adobe PDf file (15 pp. 965 kB) at:
http://www.psi.org/resources/pubs/saadhan-case-study.pdf
 
While this case study examines an HIV/AIDS telephone helpline 
outside Africa, the information contained within the study is 
relevant to organizations in any country that are starting an 
HIV/AIDS helpline.
 
Population Services International (PSI) has published a case 
study on its Saadhan Helpline for HIV/AIDS prevention in Mumbai, 
India which gives recommendations for replicating a similar 
helpline and offers a lessons learned section. The study found 
that a helpline must be flexible, able to adapt, provide on-going 
training for its counsellors and generate awareness through com-
munication campaigns. 
 
The Saadhan helpline works synergistically with PSI/India's 
HIV/AIDS prevention campaigns to enable individuals to adopt 
healthier behaviours. The helpline, funded by the U.S. Agency for 
International Development, employs qualified counsellors, uses 
customized software to better assist callers and serves as a re-
ferral service.
 
--
Karrie Carnes
mailto:kcarnes@psi.org

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